Transform '23 by Reputation

17–18 May, London at Convene

“It was great to get an overview of the different functions of Rep and use them in a real-time example. It was helpful to have support from the Rep team on the call and talk through best practices in our breakout sessions.”

— Reputation Academy Day Attendee

Transform’23 Agenda at a Glance

DAY ONE: 17 May

Check-In + Reputation Academy Day

1:00 pm – 5:30 pm

Executive Customer Roundtable

1:00 pm – 5:30 pm

Reputation Academy Day: Managing Feedback from Acquisition to Loyalty

6:30 pm

Opening drinks Reception

DAY TWO: 18 May

General Sessions + Awards

8:30 am – 9:30 am

Check-In & Breakfast

9:30 am – 10:00 am

General Session: Opening

10:00 am – 11:00 am

Cross-Industry Thought Leadership Panel: Leveraging your customer feedback from acquisition to loyalty

11:00 am – Noon

Customer Journey Thought Leadership Panel

Noon – 1:00 pm


1:00 pm – 2:00 pm

Industry Breakouts

2:00 pm – 3:00 pm

Roundtables (topics to be announced)

4:00 pm – 5:00 pm

General Session: Closing

6:00 pm – 9:00 pm

Awards Ceremony & Cocktail Reception

Learn How to Manage Feedback from Acquisition to Loyalty

Managing Feedback from Acquisition to Loyalty

Join us at Reputation Academy Day (RAD) to hear real-life examples of customers communicating with businesses through social, surveys, messaging, and more, from acquisition to loyalty, all in one place – through the Reputation platform.

Combining storytelling, group discussion, and instructor-led hands-on practice inside the platform, RAD attendees will walk away being able to:

Bring data together in one platform to manage feedback across awareness and conversion, through retention and advocacy.

Benchmark program components against top industry performers, and learn how to improve to reach best-in-class status.

Compile meaningful reports and automate delivery to increase visibility for key stakeholders.

Show Up and Stand Out

In this session, we’ll explore: how prospective customers find businesses online, what they take into consideration when choosing a business, and how they prefer to interact with businesses to obtain answers to their questions. Featured solution: Business Listings

Manage Interactions at Scale

In this session, we’ll dive into: why it’s important to have and maintain a business presence across multiple social channels, tips for managing incoming messages and comments across social profiles, and how businesses can build a strong social strategy. Featured solutions: Social Listening & Inbox (Messaging)

Capture All Feedback Data

In this session, we’ll cover best practices for collecting and responding to feedback (both solicited and unsolicited), as well as top considerations for setting up workflows to close the loop. Featured solutions: Reviews, Surveys & Actions

Fuel Growth with Feedback

In this session, we’ll tie together all of our examples and show how each component has an impact on a business’s overall Reputation. In addition, we’ll reveal exactly what can be done to improve each component over time. Featured solution: Reputation Score X

Highlights from Transform’22

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We’re Excited To See You!