Transform '23 by Reputation

17–18 May, London at Convene

Transform is Reputation’s annual global event where you can hear powerful insights from CX and Marketing decision-makers, learn about best practices from leading brand experts, and get exclusive information on Reputation’s latest innovations.

Transform’23 Europe Speakers

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Kim Costello, Chief Marketing Officer & Chief Customer Officer at Pendragon


David Blackhurst, Central Operations Director at Mitchells and Butlers

Amy Walters, Customer Experience Manager at St Austell Brewery

Adam Flowers, Social Media, Influencer & Community Manager at Circle Health Group

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Tom Roberts, Head of Communications at Redrow


Karl Billington, Director of Customer Experience & Intl. Franchise at Kwik-Fit (GB) Ltd

Mary Louise Russell, Head of Customer Care & Experience at Kwik-Fit (GB) Ltd

Amanda Mason, Head Of Marketing at Roadchef

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Charlotte Smith, Customer Experience Manager, Stonegate Group


Kate McLaren, General Manager – Customer Quality, Kia Motors UK

Megan Burton-Brown, Marketing Director, Tortilla

Alex Leigh, Senior CX Transformation Manager, Renault Group

Transform’23 Keynote Speaker

Colonel Dame Kelly Holmes

Transform’23 Agenda at a Glance

DAY ONE: 17th May

Reputation Academy Day

13:00 – 18:00

Reputation Academy Day:

Managing Feedback from Acquisition to Loyalty

18:30 – 19:30

Opening Drinks Reception

DAY TWO: 18th May

Transform’23 Europe

08:30 – 09:30

Check-In & Breakfast

09:30 – 10:00

Opening General Session

10:00 – 10:45

Cross-Industry Thought Leadership Panel

10:45 – 11:30

Product Keynote

11:45 – 13:00


Managing Feedback from Acquisition to Loyalty

13:00 – 14:00


14:00 – 15:00

Industry Roundtables

15:30 – 16:15

Customer Journey Panel

16:15 – 17:00

Put Feedback To Work

17:00 – 17:30

Guest Keynote Speech

17:30 – 20:00

Awards Ceremony & Cocktail Reception

Learn How to Manage Feedback from Acquisition to Loyalty

Managing Feedback from Acquisition to Loyalty

Join us at Reputation Academy Day (RAD) to hear real-life examples of customers communicating with businesses through social, surveys, messaging, and more, from acquisition to loyalty, all in one place – through the Reputation platform.

Combining storytelling, group discussion, and instructor-led hands-on practice inside the platform, RAD attendees will walk away being able to:

Bring data together in one platform to manage feedback across awareness and conversion, through retention and advocacy.

Benchmark program components against top industry performers, and learn how to improve to reach best-in-class status.

Compile meaningful reports and automate delivery to increase visibility for key stakeholders.

Show Up and Stand Out

In this session, we’ll explore: how prospective customers find businesses online, what they take into consideration when choosing a business, and how they prefer to interact with businesses to obtain answers to their questions. Featured solution: Business Listings

Manage Interactions at Scale

In this session, we’ll dive into: why it’s important to have and maintain a business presence across multiple social channels, tips for managing incoming messages and comments across social profiles, and how businesses can build a strong social strategy. Featured solutions: Social Listening & Inbox (Messaging)

Capture All Feedback Data

In this session, we’ll cover best practices for collecting and responding to feedback (both solicited and unsolicited), as well as top considerations for setting up workflows to close the loop. Featured solutions: Reviews, Surveys & Actions

Fuel Growth with Feedback

In this session, we’ll tie together all of our examples and show how each component has an impact on a business’s overall Reputation. In addition, we’ll reveal exactly what can be done to improve each component over time. Featured solution: Reputation Score X

Highlights from Transform’22

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We’re Excited To See You!