We’re Going Virtual In…
Transform'20 Virtual Event Schedule
The agenda includes an amazing line-up of digital marketing & CX experts from various industries, ready to share their success stories and experience using the Reputation.com platform.
May 21, 2020
9:00 a.m. –
1:00 p.m. PDT
Hour 1: Keynote and Product Roadmap
Joe Fuca, CEO of Reputation.com
Pranav Desai, VP of Product Management of Reputation.com
Hour 2: Four Breakout Tracks
Featuring a session for Auto, Healthcare, Property Management and Cross-Industry
Hour 3: Executive Customer Panel
Jason Grier, Chief Customer Officer of Reputation.com featuring Rebecca Burns, Global Head of Customer Engagement Center of Expertise, GM and Tara Raeber Vail, Vice President of Marketing and Communications, Ascension and Howard Curtis, VP of Marketing Communications at The Learning Experience, an Academy of Early Education
Hour 4: Closing Keynote
Joe Fuca, CEO of Reputation.com featuring Marc Cannon, Chief Customer Experience Officer, Auto Nation
A Special Report for Transform’20
Google My Business Views and Clicks: A Rebound during COVID-19
Read our new report to understand how COVID-19 has affected a critical element of your reputation: your Google My Business (GMB) listing.
A GMB listing is an influential source of customer reviews — and it’s also the single-most important factor influencing how findable a location is when people do searches. So it’s important that you understand how people have been interacting with your GMB listing during the pandemic. And it’s essential that you know what is happening to GMB listings as America slowly opens up its brick-and-mortar economy.
We examined more than 81,000 GMB listings across multiple industries and geographic locations. We looked at metrics such as GMB views (a measure of someone’s interest in a business location) and actions such as GMB clicks for driving directions. Download our report to learn:
- How COVID-19 affected GMB performance in March and April.
- Why GMB performance is turning around for many industries.
- What you should do to keep your GMB listing up to date.