We’re Going Virtual In…
Shape the Future of Digital Marketing – Virtually
Transform’20 is Going Virtual – a must-attend online event for digital marketing and CX leaders in any industry, from Healthcare to Automotive to Property Management and more. You’ll gain invaluable insight into how you can get found and chosen online, and make targeted improvements to your customer’s experience that drive revenue.
Business Continuity Best Practices
Registration for Transform’20 is now complimentary! You’ll enjoy four sessions packed with transformative keynotes and inspiring presentations, and come away with business-critical insights — free of charge. If you have already registered for the live event, your full conference fee will be refunded, without penalties.
Transform'20 Virtual Event Schedule
The agenda includes an amazing line-up of digital marketing & CX experts from various industries, ready to share their success stories and experience using the Reputation.com platform.
May 21, 2020
9:00 a.m. –
1:00 p.m. PDT
Hour 1: Keynote and Product Roadmap
Joe Fuca, CEO of Reputation.com
Pranav Desai, VP of Product Management of Reputation.com
Hour 3: Executive Customer Panel
Jason Grier, Chief Customer Officer of Reputation.com featuring Rebecca Burns, Global Head of Customer Engagement Center of Expertise, GM and Tara Raeber Vail, Vice President of Marketing and Communications, Ascension and Howard Curtis, VP of Marketing Communications at The Learning Experience, an Academy of Early Education
Hour 4: Closing Keynote
Joe Fuca, CEO of Reputation.com featuring Marc Cannon, Chief Customer Experience Officer, Auto Nation
All for Free.
Transform'20 Virtual Hour 2 Breakout Track Details
Healthcare Breakout: 10–11:00 a.m. PST
Emerging from the Pandemic: Strategies for immediate patient volume growth in person and virtually
As the country begins to reopen after the ‘shelter in place’ orders from the COVID-19 pandemic, health systems are faced with figuring out how to open their doors to patients, in person and virtually. Organizations need to create plans to strategically drive patient volume to revenue-generating service lines as soon as they reopen. Additionally, the demand for telehealth visits with providers has increased dramatically, requiring healthcare organizations to rebalance their in-person and virtual strategies. Hear from industry experts on strategies to accelerate growth and how reputation management fuels these efforts.
- Celine Patterson, Lead, Online Reputation Management, Universal Health Services, Inc.
- Eric Schmuttenmaer, Associate Vice President Digital, Technology & Innovation, AMITA Health
- Kerstin Young, National Director of Customer Experience, SavaSeniorCare
- Patric Wiesmann, GM of Healthcare and Life Sciences, Reputation.com
All-star Customer Panel
In a cross-industry panel discussion led by Reputation.com’s Chief Customer Officer Jason Grier, Tara Raeber Vail, industry expert and VP of Marketing and Communications at Ascension, will discuss how her organization leverages the Reputation.com platform to improve PX and drive growth.
Automotive Breakout: 10–11:00 a.m. PST
A Holistic Enterprise Approach to Reputation Management
Nissan is currently ranked #1 in Reputation.com’s 2020 Automotive Reputation Report: The Race to the Top. How did they get there? During this session, you’ll hear how Nissan has achieved success by syndicating review responses across its Google properties, and how they’re leveraging Reputation.com’s ability to generate reviews to positively impact search visibility and conversions.
Speakers from Nissan include:
- David Saunders, Manager of Online Reputation and Customer Experience Consulting
- Scott Ezell, Senior Planner of Digital Customer Experience
All-star Customer Panel
In a cross-industry panel discussion led by Reputation.com’s Chief Customer Officer Jason Grier, Rebecca Burns, Global Head of Customer Engagement Center of Expertise at GM will share how her organization leverages the Reputation.com platform to improve CX and drive growth..
Marc Cannon, Chief Customer Experience Officer, AutoNation
Marc will discuss how AutoNation uses solutions from the Reputation.com platform and Reputation Score to help provide customers with the best experience possible across their full journey.
Property Management Breakout: 10–11:00 a.m. PST
Why Reputation Matters for Property Management: Making your Locations Stand Out
Comprehensive reputation management is critical now more than ever. During this session, you’ll learn how leading property management teams drive differentiation and growth using Reputation.com’s Social Media, Reviews and Actions solutions.
- Becca Hallisey, National Marketing Manager, Greystar
- Adam Saucedo, Brand Reputation Manager, Main Street Renewal
- Brian Ericson, VP, Marketing Insights & Technology, Cortland
- Brax Bodenhamer, Digital Reputation Manager, Cortland
- Ed Bondoc, Sr. Director of Product Marketing, Reputation.com
Cross Industry: 10–11:00 a.m. PST
Supercharge Your Online Presence with Reviews and Surveys
Find out how you can provide a better customer experience while dramatically improving your online presence. Marketing experts from Re-Bath and TenFour will share how they successfully implemented winning reputation and CX management strategies using the Reputation.com platform. You’ll learn how you can use surveys to spread a customer success mindset throughout your organization, and how to set up a review management program to easily monitor customer reviews, create an organized and streamlined response process and request more reviews to boost volume and ratings.
- Lindsay Ellis, Marketing Director, Re-Bath
- Jessica Carroll, VP of Customer Success, TenFour
- Siôn Owen, Sr. Product Marketing Manager, Reputation.com
All-star Customer Panel
In a cross-industry panel discussion led by Reputation.com’s Chief Customer Officer Jason Grier, Howard Curtis, VP of Marketing Communications at The Learning Experience, an Academy of Early Education, will share how his organization leverages the Reputation.com platform to improve CX and drive growth.
Transform'20 Virtual Event Speakers
All Online. All for Free.
What if I was signed up for the live event in Nashville?
All registrants of the Reputation.com Transform’20 live event will automatically be registered for the virtual event. There is no need to register again. We will stay in contact with you via email as the event gets closer.
I see that the virtual event is free. When will I be refunded for the registration fee that I paid for the live Reputation.com Transform’20 and Transform University?
If you registered for the live event or Reputation.com University, your registration fee has been automatically refunded to the credit card you used to pay. You should see the funds in your account no later than April 10, 2020.
Are you offering a virtual University?
We will be rolling out a virtual version of the Reputation.com University that you can participate in through shorter increments. We will not offer the full 8-hour curriculum virtually at one time. If you were signed up to attend a University, we will be reaching out to you with more info in the coming weeks. Your registration fee has also been refunded.
How do I access the virtual event?
We will send you details on how to access the event via a calendar entry as May 21st gets closer.