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Transform’20 Europe On-demand

Check out the unique keynote speeches, an inspiring product roadmap and insightful breakout sessions for automotive, food & beverage, and cross-industry.

Anthony Gaskell, Managing Director, EMEA

Opening Keynote

  • Introduction to
  • Fostering a sense of unity during a time of crisis
  • How brands have handled the pandemic and supported communities and key workers
  • Trends we’re seeing in the market, and predictions for where the market is going in the coming years
Joe Fuca, CEO

Keynote Speech

  • An overview of the ‘feedback economy’ and why brands need to adapt to ‘data in the wild’
  • How enables brands to thrive and leverage customer feedback
  • Business trends and digital transformation
  • The new category known as ‘Reputation Experience Management’ (RXM)
Pranav Desai, Vice President, Product Management

Product Roadmap

An in-depth demonstration of's industry-leading platform, including:
  • RXM in action
  • Feedback anywhere
  • Sentiment tracking
  • Reputation Score X
  • Forthcoming releases and product developments
Transform'20 Europe Breakout


The New Buyer Journey And How It Affects European Automotive

Panellists from Auto Trader, Groupe Renault, JCT600 and Kia take on Reputation Experience Management, the new buyer journey, digital transformation, and of course COVID-19, as well as an audience Q&A.

Transform'20 Europe Breakout

Food & Beverage

Listening to your Customers and Making your Locations Stand Out

Leading figures from Mitchells & Butlers and Roadchef discuss the business imperative that is Reputation Experience Management; the challenges faced during the lockdown and the ongoing re-opening phase; making brands and locations stand out online, and the benefits of a holistic CX strategy encompassing customer feedback everywhere.

Transform'20 Europe Breakout


Driving Business Visibility and Performance Through Online Engagement

Marketing and CX gurus from GAME, Kwik Fit, and Software of Excellence discuss how getting found and chosen online is more challenging than ever for an organisation to control and optimise. Discover how reputation experience is key to their marketing strategy.

Transform'20 Europe

Fireside Chat With Google's Ted Souder

Join Anthony Gaskell and Ted Souder, Google's Head of Industry - Retail, as he delivers ground-breaking business insight, including:
  • Digital trends emerging from the pandemic
  • How and why businesses must adapt to the ‘feedback economy’ and leverage data
  • Online best practices for brands
  • The continuing emergence of voice search
  • Advice and guidance for CX and marketing professionals
  • and much more!