The New Buyer Journey And How It Affects European Automotive
Panellists from Auto Trader, Groupe Renault, JCT600 and Kia take on Reputation Experience Management, the new buyer journey, digital transformation, and of course COVID-19, as well as an audience Q&A.
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Solving Problems & Increasing Revenue
Let’s continue the conversation and see where you could add value to your business with RXM. Book time with a member of our team in your region using the button below.
A showcase of our platform capabilities to help your organizatioOur expert will audit your current situation to see where improvements can be implemented that would bring value to your business. We’ll work together to generate a realistic estimate of the financial benefits of the Reputation.com platform for your business.n get found, get chosen, and get better. Each 45-minute session is hosted by a Solution Engineer who will recommend solutions to empower the voice of your customer, amplify your reputation, and drive revenue.
Automotive Reputation Report
Reputation.com’s 2020 European Automotive Reputation Report summarises our preliminary global analysis of Automotive OEM brands, dealer groups, and 10,000+ dealerships, as they fight for a spot in our Top 20 list. Findings show that some brands and dealerships are ramping up their CX and reputation management efforts, leaving others in the dust.
OEM brands and dealerships will discover valuable insights about their strengths and weaknesses, which they can take action on to improve their Reputation Scores — and their final rankings in our final analysis, coming this autumn.
2020 Automotive Reputation Report — The Race to the Top
No time to read the report in full? No problem! Our handy infographic summarises five key findings from the report so that you can easily see who has pole position in the automotive Reputation Score race.
The State of Online Reputation Management 2020
Management 2020 report, which we produced in partnership with London Research. We surveyed more than 500 companies and combined our findings with consumer surveys from the UK, US, Germany and Australia to find out the impact of proactive online reputation management with respect to the customer journey, consumer trust and long-term business success.
Our findings confirm what we already knew: Reputation management is absolutely critical to business success. Additionally, to build and maintain consumer trust and positive sentiment, online reputation management must work hand in hand with effective customer experience management and a proactive effort to tune into the voice of the customer and take action.
Get PowerUp Certified
The Reputation.com platform offers end-to-end customer experience tracking. Are you utilizing it to the fullest?
If the answer was no, you are not alone. Our PowerUp Virtual Course consists of recorded, instructor-led videos and hands-on exercises inside of a sandbox environment that allows you to explore every aspect of Reputation.com. From Reviews to Insights and beyond, learn how your company can get ahead of the competition with these invaluable solutions.