I’ve been at GM for just shy of 30 years and it has been a terrific ride! I’ve had the opportunity to meet many amazing people, work in several different areas and experience multiple assignments across the organization.
Today, I’m leading the General Motors Global Customer Engagement group where I oversee global Social Media and Knowledge strategy, enablers and governance, Knowledge Management innovation and execution, as well as Global Customer Contact Center training strategy and execution. Here, we establish and execute common processes, tools, policy and governance throughout the enterprise across the globe.
I have worked across the GM organization on customer experience, corporate reputation, employee and dealer communications, service and parts, divisional/brand/marketing, and manufacturing and these experiences have helped me integrate and leverage relationships and resources to make progress against business objective