Joslin is the Director of Customer Experience at The Dinerstein Companies, one of the nation’s largest developers of multi-family and student housing communities. She is responsible for enhancing and evolving the customer experience journey through every touch point and believes that you must know your customer to not only survive but thrive. This has inspired her since the start of her career in multifamily 12 years ago, where she learned the value of dedication through exceptional customer service and authentic care. While holding a supporting and training role, her entire career has been in innovating, strategizing, and executing measurable ways to drive revenue and exceed customer expectations. She has successfully applied this strategy and through online reputation earned The Dinerstein Companies the title of Top Student Housing 3 years (2018, 2019, 2020) in a row based on online reputation The Top 100 Properties and the Top 10 Management Companies for Student Housing Based on ORA | Multifamily Executive Magazine.