Reputation Professional Services Standard Terms of Service – Germany

(Effective February 1, 2019)

These Professional Services Standard Terms of Service (“Pro Services Terms”) govern the provision of all professional services (“Pro Services”) described in the Order Form or other ordering document (the “Order Form”) by, Inc. (the “Company”) to its customer (the “Customer”). These Pro Services Terms and the related Order Form shall collectively be referred to herein as the “Agreement”.

1. Time and Materials Agreement. If the attached Order Form states that the Pro Services are being provided on a time and materials basis, then the cost of the Pro Services will be calculated as the number of hours worked times the billing rate of the Pro Services provider. The Pro Services fees set forth in such Order Forms are simply good-faith estimates of the number of hours of work required to complete a project or set of tasks, and are for Customer’s budgeting and Company’s resource-scheduling purposes. The estimate of fees are in no way a warranty or guarantee that a specific project or a set of specified tasks will be completed for the estimated amounts. The actual hours worked to complete the project or tasks may be higher or lower. During the Term of the Services, Provider will periodically update Customer on the status of the Pro Services and the fees that have been accrued to date. The Company will provide notice to Customer if, during the provision of services, the number of hours worked or total fees incurred is anticipated to exceed or has exceeded the estimate.

2. Fixed Price Agreement. If the attached Order Form states that the Pro Services are being provided on a fixed price basis, then the specific scope of Pro Services that is described in the Order From shall be provided and completed for the stated fee in the time frame set forth in the Order Form.

3. Scope of Work. The scope of work set forth in the Order Form and any requirements and/or deliverables included shall be during a scoping process that will be jointly conducted by the parties (“Scope of Work”). The Scope of Work shall consist of only the work, requirements and/or deliverables that are specified in writing in the Order Form. The written Scope of Work shall control and shall supersede all prior or contemporaneous, written or oral discussions, proposals, product demonstrations or negotiations. Any requests by Customer for Pro Services that are outside of the Scope of Work will be performed pursuant to a written change order signed by both parties.

4. Payment of Fees and Expenses for Time and Materials Agreements. Where the Pro Services are provided on a time and materials basis, the Company shall submit itemized monthly invoices to Customer setting forth the fees incurred in the prior month, including the number of hours worked and the hourly rates. Payment of each invoice is due thirty (30) days from the date of invoice.

5. Payment of Fees and Expenses for Fixed Fee Agreements. Where the Pro Services are being provided on a fixed fee basis, unless otherwise provided in Order Form, the total fees for the Pro Services shall be invoiced upon execution of the Agreement. Payment of each invoice is due thirty (30) days from the date of invoice.

6. Late Payments. If any payment is not received by its due date, Customer shall be assessed interest on the overdue amount at the rate of 1.0% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. If any amount owed by Customer under this Agreement is thirty (30) or more days overdue, the Company may, without limiting other rights and remedies, suspend Pro Services until such time as all past due amounts are paid in full. Company will provide at least ten (10) days’ prior notice that Customer’s account is overdue before suspending Pro Services.

7. Performance and Place of Performance. The Company represents and warrants that the Pro Services will be provided in a professional and workmanlike manner consistent with the standards in the industry for similar services. All Pro Services will be performed remotely from the Company offices unless otherwise specified in writing. If Pro Services are required to be performed at a Customer location, then the Pro Services shall be charged by the day with a minimum charge of eight (8) hours per day. All reasonable out-of-pocket and travel expenses required to be incurred by Company in order to perform the Pro Services shall be reimbursed by Customer, provided that such expenses have been approved in advance in writing by Customer. If airline travel is required, all flights will be booked as refundable tickets unless Customer provides other instructions in writing.

8. Cooperation. Customer will provide reasonable, diligent and good faith cooperation to Company to enable performance of the Services. The cooperation shall include, but not be limited to: (a) allocating sufficient resources and timely performing any tasks reasonably necessary to enable to perform its obligations under the Agreement; (b) timely delivering any materials and other obligations required under this Agreement; (c) timely responding to Company’s inquiries related to the consulting services; (d) assigning project manager for this Agreement to serve as a primary point of contact for Company; (e) actively participating in scheduled project meetings; (f) providing in a timely manner and at no charge to Company, access to Customer’s appropriate and knowledgeable employees and agents, continuous administrative access to Customer’s online service account, and coordination of onsite, online and telephonic meetings all as reasonably required by Company; and (g) providing complete, accurate and timely information, data and feedback all as reasonably required.

9. Time Management. Company understands realizes that Customer’s time is valuable, and Customer realizes that Company’s time spent in connection with the Pro Services will incur fees. Customer and Company will therefore each endeavor to manage the use of the other’s time in a reasonable and effective manner.

10. Delays. Any delays in the performance of the Pro Services caused by Customer’s actions or inaction may result in additional charges. Company may terminate the Agreement on ten (10) days written notice to Customer if such delays renders Company unable to perform the Pro Services for a period of more than thirty (30) days

11. Term/Termination

      11.1 Term of Engagement. The term of the Pro Services shall be stated in the Order Form (the “Term”).

     11.2 Termination for Convenience. An agreement for Pro Services may be terminated by either party for convenience by providing thirty (30) days written notice to the other Party. In the event of such termination by either Party, the Customer shall be liable to pay for the Pro Services actually performed and expenses incurred prior to the effective date of the termination. In the event the Customer terminates this Agreement after travel arrangements have been made, the Customer shall be responsible for all travel expenses that cannot be cancelled and/or any cancellation fees assessed to Company.

      11.3 Termination for Breach. Either party may terminate this Agreement at any time upon written notice to the other if the other: (a) is in material breach of this Agreement and the breaching party fails to remedy the breach within thirty (30) days after receiving written notice identifying the material breach to be cured; or (b) is subject to an order or a resolution for its liquidation, administration, winding-up or dissolution (otherwise than for the purposes of a reconstruction), or has an administrative or other receiver, trustee, liquidator, administrator or similar officer appointed over all or any substantial part of its assets.

     11.4 Effect of Termination. Upon termination (a) the Company shall stop performing all Pro Services, (b) the Customer shall immediately pay any fees due through the date of termination, and/or if Customer has prepaid for Pro Services not yet performed, the Company shall refund any amounts due for such services not yet performed, and (c) each party, shall, upon receipt of a written request from the other party, destroy or return all Confidential Information.

 12. Confidentiality.

     12.1 Definition of Confidential Information. As used herein, Confidential Information (“CI”) means all confidential information disclosed by a party (“Disclosing Party“) to the other party (“Receiving Party“), whether orally or in writing, that is designated as confidential or that reasonably should be understood as confidential given the nature of the information and the circumstances of disclosure. CI shall include, without limitation, technical product information, product designs, techniques, methods, or strategies used in connection with the Services, user names, passwords and other log-in information, Company pricing information, the specific terms of this Agreement, and all Customer Data. “Customer Data” means any personally identifiable information that is provided by Customer that would typically be provided in the normal course of the Services. As between Company and Customer, all Customer Data is Customer’s property. Customer grants Company a non-exclusive, worldwide, royalty-free license to process, reproduce, display, copy, communicate, and otherwise use Customer Data solely to the extent necessary to perform its obligations under the Agreement. CI shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

     12.2 Protection of Confidential Information. The parties each agree to collect, store, and use all CI provided to it or obtained by it as a result of this Agreement, in a manner that: (i) protects the security, confidentiality and integrity of the CI; (ii) ensures against reasonably anticipated threats or hazards to the security or integrity of the CI; and (iii) protects against unauthorized access to or use of the CI that could result in harm or inconvenience to the other party. Each party shall use at least the same degree of care in protecting the CI as the party uses to protect its own CI of like kind (but in no event less than reasonable care). The parties agree that CI shall not be used for any purpose outside the scope of this Agreement and that neither party shall disclose the any CI to any third party without the other party’s prior written consent other than to: (i) its legal counsel and accountants; (ii) to potential investors, lenders, purchasers of either party’s business, or underwriters in connection with their due diligence in future financings, acquisitions mergers or public offerings of either party; or (iii) as required by law.

     12.3 Insurance. Company, at its sole cost and expense, will maintain general liability, errors and omissions and cyber security insurance with coverage limits of at least two (2) million dollars. The Company shall provide a certificate of such insurance upon request.


     12.5 Arbitration, Forum and Governing Law. Any claim, dispute or controversy of whatever nature (“Claim”) arising out of or relating to this Agreement shall be resolved by binding arbitration. The arbitration shall be conducted by a single arbitrator selected from and administered by the San Francisco, California office of JAMS, in accordance with its Comprehensive Arbitration Rules. The parties agree that all proceedings prior to the final arbitration hearing shall be handled via email, telephone or videoconference, but the final arbitration hearing shall be held in San Francisco, California. This Agreement shall be governed by California law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Each party shall bear its own attorneys’ fees and costs arising out of the arbitration, and shall pay an equal share of the fees and costs of the Arbitrator and JAMS. Judgment on the award may be entered by any court of competent jurisdiction.

13. General Provisions

     13.1 Notices. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery; (ii) the second business day after mailing by overnight carrier; (iii) the first business day after sending by confirmed facsimile or email (provided email shall not be sufficient for notices of termination). All notices shall be sent to the addresses set forth in the applicable Order Form, which may be updated from by written notice to the other party.

     13.2 Waiver and Severability. No forbearance or delay by either party in enforcing its rights shall prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or of any later breach. If any provision of this Agreement is found to be contrary to law by a court of competent jurisdiction, such provision shall be of no force or effect; but the remainder of this Agreement shall continue in full force and effect. The parties shall meet and confer in good faith with respect to any provision found to be in contravention of the law in order to agree on a substitute provision.

     13.3 Amendment and Assignment. Any amendment, waiver or variation of this Agreement shall not be binding on the parties unless set out in writing and signed by or on behalf of each of the parties. Neither party assign this Agreement or any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party; provided that either party may, without consent, assign this to any purchaser of all or substantially all of its assets or equity or to any successor by way of merger, consolidation or similar transaction.

     13.4 Relationship of the Parties. The relationship of the parties is that independent contractors, and neither party is an agent or partner of the other. Neither party has the authority to act in the name or on behalf of or otherwise to bind the other party.

     13.5 Entire Agreement. This Agreement, including all exhibits and addenda hereto, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum executed by both parties, the terms of such exhibit or addendum shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in any document not executed by both parties (including any Customer purchase order) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void. This Agreement may be executed in counterparts. Facsimile, .pdf and electronic signatures shall all be binding.

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