Transform'20 – EMEA - Transform'20

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Our online event for digital marketing and CX leaders in any industry.

Transform'20 EUROPE

Virtual Event Schedule

You’ll gain invaluable insight into how you can get found and chosen online, and make targeted improvements to your customers' experience that drive revenue. Registration for Transform’20 Europe is complimentary! You’ll enjoy three sessions packed with transformative keynotes and inspiring presentations, and come away with business-critical insights.

9:30 - 10:30 AM

First, See the Product in Action

Opening Keynote & Product Road Map

Joe Fuca, CEO of, Anthony Gaskell, EMEA Managing Director of and Pranav Desai, VP of Product Management of, will discuss the emergence of Reputation Experience Management in today’s Feedback Economy around the world and what groundbreaking innovations is working on to address the rapidly changing digital landscape.

Deep Dive with Breakout Sessions

10:30 - 11:30 AM

Automotive Track

The New Buyer Journey & How It Affects European Automotive

Our panellists from Auto Trader, Groupe Renault and JCT600 will be taking on Reputation Experience Management, the new buyer journey, digital transformation, and of course COVID-19, as well as doing a live audience Q&A.

Food & Beverage Track

Listening to Customers & Making your Locations Stand Out

Leading figures from Mitchells & Butlers and Roadchef will be discussing the business imperative that is Reputation Experience Management; the challenges faced during the lockdown and ongoing re-opening phase; making brands and locations stand out online, and the benefits of a holistic CX strategy encompassing customer feedback everywhere.

Cross Industry Track

Driving Business Visibility and Performance Through Online Engagement

Panellists from Retail, Healthcare and Automotive are coming together to discuss how getting found and chosen online is more challenging than ever for an organisation to control and optimise. Join marketing and CX gurus from GAME, Kwik Fit, and Software of Excellence to discover how reputation experience is key to their marketing strategy.

11:30 - 12:30

Hear From Google's Ted Souder's annual conference for CX and marketing insight is now even BIGGER!

We're thrilled to announce Ted Souder, Google's Head of Industry & Retail as our Keynote Speaker! Register today to avoid missing out on what he has to say during his one-off session!

Anna Bravington

Digital & Community Engagement Manager, Game
Joe Fuca

Polly Caldwell

Technical Lead, Auto Trader UK
David Mullins

Customer Experience Manager, Renault UK
Guy Meyers

Director, Customer Success & Marketing, SOE
Pranav Desai

Vice President, Product Management,
David Blackhurst

Central Operations Director, Mitchells and Butlers
Anthony Gaskell

Managing Director, EMEA at

US Transform'20

Our US Virtual Event, Transform'20, went live 21st May 2020.

We gathered trailblazers from the Automotive, Property Management, Retail and Healthcare industries.

Watch the session summaries!

"Transform was the first successful virtual conference the Atrium team and I have ever attended....and we've tried to attend quite a few!"

Michelle Mathy Atrium Health

"I thoroughly enjoyed the virtual event and gained a lot from listening to the many stories of the virus’ impact on a variety of industries."

Greg Benson Managing Director, U.S. Strategic Property Marketing at Greystar.

"I attended Transform in May and it was great! I thought it came together well as a virtual event and I liked the demo of Rep Score X, breakout sessions, and panel."

Lisa Ngyen JD Power

Attend Transform’20 Europe and Get PowerUp Certified

University Training

Already a customer and ready to jumpstart your skills – and boost your Reputation Score? Once you attend the event, you will receive access to this exclusive Reputation University course — an intensive half-day of training that will instantly turn you into a power user.

PowerUp will help you move beyond the basics and learn how to add significant value to your CX and marketing efforts by leveraging the full capabilities of the platform. The curriculum is phenomenal, and our expert instructors will help you to turn your company’s vision into actionable tactics to increase online engagement, conversion and loyalty.