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Transform’20 Cross-Industry

Video On-Demand

Supercharge Your Online Presence with Reviews and Surveys

Find out how you can provide a better customer experience while dramatically improving your online presence. Marketing experts from Re-Bath and TenFour will share how they successfully implemented winning reputation and CX management strategies using the platform. You'll learn how you can use surveys to spread a customer success mindset throughout your organization, and how to set up a review management program to easily monitor customer reviews, create an organized and streamlined response process and request more reviews to boost volume and ratings.

See the Product in Action

Join us as our product specialists take you through's updated and cutting-edge platform for RXM.

A showcase of our platform capabilities to help your organization get found, get chosen, and get better. Each 45-minute session is hosted by a Solution Engineer who will recommend solutions to empower the voice of your customer, amplify your reputation, and drive revenue.


A Quick Guide to Getting a Blue Check Mark on Instagram

Not only will it put you in exclusive brand territory, since fewer than 1% of Instagram accounts are currently verified, but you’ll also build brand awareness and gain access to exclusive features.

5 Tips to Improve Your Social Listening Skills

Here are three little words nobody wants to hear: “You’re not listening!”. your customers want and need to be heard, whether they’re right or wrong. And demonstrating a capacity for listening — to the good and the bad — has never been more important.


4 Ways to Fight Fake Reviews

Fake reviews plague the internet and they should be tackled vigorously. Having received several questions regarding how to deal with fake reviews, we thought it best to share the details of our own review quality control and fraud detection process.


A Special Report for Transform’20

Google My Business Views and Clicks: A Rebound during COVID-19

Read our new report to understand how COVID-19 has affected a critical element of your reputation: your Google My Business (GMB) listing.

A GMB listing is an influential source of customer reviews — and it’s also the single-most important factor influencing how findable a location is when people do searches. So it’s important that you understand how people have been interacting with your GMB listing during the pandemic. And it’s essential that you know what is happening to GMB listings as America slowly opens up its brick-and-mortar economy.

We examined more than 81,000 GMB listings across multiple industries and geographic locations. We looked at metrics such as GMB views (a measure of someone’s interest in a business location) and actions such as GMB clicks for driving directions. Download our report to learn:

  • How COVID-19 affected GMB performance in March and April.
  • Why GMB performance is turning around for many industries.
  • What you should do to keep your GMB listing up to date.
Sign -Up for University Training and Get PowerUp Certified

University Training

Are you ready to jumpstart your skills – and boost your Reputation Score? Join us for our Reputation University course — an intensive half-day of training that will instantly turn you into a power user.

PowerUp will help you move beyond the basics and learn how to add significant value to your marketing efforts by leveraging the full capabilities of the platform. The curriculum is phenomenal, and our expert instructors will help you to turn your company’s vision into actionable tactics to increase online engagement, conversion and loyalty.