How Dealers Can Survive & Thrive with a Reputation Strategy - A Holistic Approach to Reputation Management
Nissan is currently ranked #1 in Reputation.com's 2020 Automotive Reputation Report: The Race to the Top. How did they get there? During this session, you’ll hear how Nissan has achieved success by syndicating review responses across its Google properties, and how they're leveraging Reputation.com's ability to generate reviews to positively impact search visibility and conversions. PLUS, Marc Cannon, Chief Customer Experience Officer, AutoNation will discuss how AutoNation uses solutions from the Reputation.com platform and Reputation Score to help provide customers with the best experience possible across their full journey.
See the Product in Action
Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM.
A showcase of our platform capabilities to help your organization get found, get chosen, and get better. Each 45-minute session is hosted by a Solution Engineer who will recommend solutions to empower the voice of your customer, amplify your reputation, and drive revenue.
Dealership Reputation Scores
Dealerships and consumers can visit the Portal to gain insight into the reputations of more than 16,000 U.S. dealerships, based on real-time customer experiences and sentiment data.
2020 Automotive Reputation Report — The Race to the Top
Reputation.com’s 2020 Automotive Reputation Report summarizes our preliminary global analysis of Automotive OEM brands, dealer groups, and 25,000+ dealerships, as they fight for a spot in our Top 100 list.
GMB Nested Departments for Auto Dealers
A fairly significant Google My Business (GMB) update flew under the radar recently. New car dealerships are now eligible for multiple business listings.
A Special Report for Transform’20
Google My Business Views and Clicks: A Rebound during COVID-19
Read our new report to understand how COVID-19 has affected a critical element of your reputation: your Google My Business (GMB) listing.
A GMB listing is an influential source of customer reviews — and it’s also the single-most important factor influencing how findable a location is when people do searches. So it’s important that you understand how people have been interacting with your GMB listing during the pandemic. And it’s essential that you know what is happening to GMB listings as America slowly opens up its brick-and-mortar economy.
We examined more than 81,000 GMB listings across multiple industries and geographic locations. We looked at metrics such as GMB views (a measure of someone’s interest in a business location) and actions such as GMB clicks for driving directions. Download our report to learn:
- How COVID-19 affected GMB performance in March and April.
- Why GMB performance is turning around for many industries.
- What you should do to keep your GMB listing up to date.
Get PowerUp Certified
The Reputation.com platform offers end-to-end customer experience tracking. Are you utilizing it to the fullest?
If the answer was no, you are not alone. Our PowerUp Virtual Course consists of recorded, instructor-led videos and hands-on exercises inside of a sandbox environment that allows you to explore every aspect of Reputation.com. From Reviews to Insights and beyond, learn how your company can get ahead of the competition with these invaluable solutions.