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Reason 1 of 5 to attend Transform'20

A Robust Schedule

At Transform’20, you’ll learn from peers and experts how to champion and execute game-changing customer experience and ORM initiatives, while helping to shape the future of digital marketing.
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Option One

Wednesday, May 20: PowerUp Training Sessions (beginner)

9:00 a.mSession 1 – Optimize Search
Session 2 – Win Customers
NoonLunch Break
1:00 p.m.Session 3 – Improve Customer Experience
Session 4 – Bringing it Together – Reputation Score
until 4:00 p.m.
Option Two

Wednesday, May 20: StarPower Training Sessions (intermediate)

9:00 a.mSession 1 — Local Search: Lessons from the Leading Edge
NoonLunch Break
1:00 p.m.Session 2 — Sentiment & Insights: Real Implications that Touch Your Bottom Line
Session 3 — Consumer Psyche: Behavioral Levers that You Should–And Should Not–Pull
until 4:00 p.m.

Wednesday Night Opening Reception & After Party

5:30 p.m. – 8:00 p.m. Welcome Reception in the and Partner Pavilion

9:00 p.m. After party at The Lookout at Ole Red – Blake Shelton’s glam-meets-grit rooftop hideaway featuring elevated eats, cocktails, live entertainment and a VIP patio vibe with incredible views of Music City

Thursday, May 21

7:30 a.m.Registration & Breakfast
9:00 a.m.General Session
NoonLunch and Networking
1:30 p.m.Breakouts (Tracks will include healthcare, automotive, property management and general focus)
4:30 p.m.Closing General Session

Evening of Thursday, May 21

6:30 p.m.Awards Dinner and singer/songwriter entertainment at The Country Music Hall of Fame
Reason 2 of 5 to attend Transform'20

Four Breakout Tracks

For health systems and healthcare practitioners, Reputation and CX management is essential for attracting, acquiring and retaining patients. This year’s healthcare-focused breakout sessions will explore strategies and tactics for being found and chosen by healthcare consumers in local search, as well as best practices for leveraging feedback to elevate patient experience and improve operations.

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The automotive industry is extremely competitive, and a strong online reputation is essential for moving inventory and driving revenue from fixed operations. Our automotive track features sessions with leading automotive OEMs and dealers sharing insights and strategies for driving showroom traffic from local search, improving the customer experience from search to purchase, and earning more revenue from fixed operations service centers.

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Property managers are under intense pressure to attract and impress residents and keep units full. New at Transform this year, our Property Management sessions will offer practical tips and strategies for increasing your locations’ ranking and visibility in local search and leveraging feedback from past and current residents to improve residents’ experience and create online advocates.

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Businesses in every industry benefit from reputation and CX management in today’s feedback economy. Transform attendees will learn actionable strategies for being found and chosen online, and leveraging feedback from reviews, surveys and social commentary to uplevel the customer experience, improve operational efficiencies and drive revenue.

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Reason 3 of 5 to attend Transform'20

Two Levels of University Training

Are you ready to jumpstart your skills – and boost your Reputation Score? Join us at one of our Reputation University courses — an intensive day of training that will instantly turn you into a power user.

PowerUp and StarPower will help you move beyond the basics and learn how to add significant value to your marketing efforts by leveraging the full capabilities of the platform. The curriculum is phenomenal, and our expert instructors will help you to turn your company’s vision into actionable tactics to increase online engagement, conversion and loyalty.

Reason 4 of 5 to attend Transform'20

Smart Industry Speakers

We are excited to announce our first few speakers at Transform’20.
Rebecca Burns

Global Head of Customer Engagement Center of Expertise at General Motors
Joe Fuca

Marc Cannon

Executive Vice President and Chief Marketing Officer at AutoNation
Jason Grier

Executive Vice President, Chief Customer Officer,
Patty Riskind

Head of Global Healthcare at Qualtrics
Pranav Desai

Vice President, Product Management,
Reason 5 of 5 to attend Transform'20

A Powerful Partner Pavilion

We couldn’t do this without our Partners. Visit our Partner Pavilion to get to know them and find out how we can help your business together.

A Look Back at Transform'19

And if all that wasn't enough...

No One Does it Like Nashville

Attached to Country Music Hall of Fame® and Museum

Omni Nashville

Ranked #1 in Cvent's Top 100 Meeting Hotels in the United States, 2016 & 2018
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Omni Nashville Hotel’s design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum share meeting and entertainment space and bring additional restaurants and retail venues to this dynamic destination in downtown Nashville.

Reserve your room at the Omni Nashville Hotel by April 20th for a discounted rate of $289/night.

Prefer to book over the phone? Call 1-800-THEOMNI (843-6664), tell the agent you’re with the Transform’20 group.

Questions & Answers

When should I arrive and depart?

You should book your travel to arrive in time for the welcome reception at 6:00 pm on Wednesday, May 20th and depart anytime on Friday, May 22nd. If you are attending Reputation University (separate registration required), you should arrive on Tuesday, May 19th.

Can I bring a guest?

All Transform attendees need to have a ticket. Tickets include access to all general sessions, breakouts and evening events.

Is Reputation University part of my registration?

No, you must purchase your pass to Reputation University separately from your Transform pass. You can add both passes to your cart during registration.

What is the cancellation policy?

If you are unable to attend Transform, you may transfer your registration to another person in your organization before May 4, 2020. Please contact Justine Robles to update the ticket with new registrant information. Jrobles@Reputation.Com

Are meals included with my pass?

Yes, we will provide breakfast, lunch, dinner, and snacks throughout the Transform program.

Who can I contact if I still have questions?

Contact Justine Robles, Director of Events, with any further questions. Jrobles@Reputation.Com