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Transform'21 by Reputation Turn Every Customer Interaction into a Competitive Advantage Unable to make the live event? Or just want to revisit your favorite sessions? Our agenda included an amazing line-up of digital marketing & CX experts from various industries, sharing their success stories and experience using the Reputation platform, and is available to you on demand.

CEO Opening Keynote & Future Vision

Product Roadmap

Customer Panels

North America – How We Got Here: Journey of an Industry Leader

Europe – Why Reputation Matters

Breakouts

North America

Europe

Google Feature - Messaging: Why It’s Important and How It’s Changing the Customer Experience

Forrester Feature - Why Harnessing Unstructured Data is the Next Frontier for Customer Experience Programs

CEO Closing featuring Doug Zarkin, CMO of Pearle Vision - Data in the Wild: The Next Generation of Feedback

Europe - Closing featuring Adrian Swinscoe - How Digital Trends Are Impacting The Customer Experience

Sign up for a Reputation Platform Demo

See first-hand how you can use Reputation to accelerate growth and enhance customer experiences you deliver across your organization. We will cover a wide range of Reputation’s capabilities including how to:

  • Rank ahead of your competition in search results.
  • Generate more positive reviews to boost your star ratings.
  • Engage your social audiences across many locations at once.
  • Collect meaningful customer feedback to improve your brand.
"Transform was the first successful virtual conference the Atrium team and I have ever attended....and we've tried to attend quite a few!"

Michelle Mathy Atrium Health

"I thoroughly enjoyed the virtual event and gained a lot from listening to the many stories of the virus’ impact on a variety of industries."

Greg Benson Greystar

"I attended Transform in 2020 and it was great! I thought it came together well as a virtual event and I liked the demo of Rep Score X, breakout sessions, and panel."

Lisa Ngyen JD Power

Resources & Materials

Rep Score Portal

Meet Reputation Score – the only metric that goes beyond ratings & reviews. See Reputation Score in action by exploring dealerships, apartments, and hospitals near you.

Forrester

Download Forrester’s Opportunity Snapshot to understand more about the power of unstructured feedback. The study takes aim at the power and promise of harnessing “data in the wild” and includes insights from 152 digital marketing or customer experience professionals. Of note, the study found that 70% of CX and marketing decision-makers believe unstructured data is important in meeting CX goals, but they are struggling to collect that data and act on it. – Leave-behind document reference by Faith Adams

Take a walk through Faith Adam’s, Senior Analyst at Forrester, deck on why harnessing unstructured data is the next frontier for customer experience programs. She dives deeper into her opinion and findings from her interview with Reputation’s CMO, Rebecca Biestman.

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