CEO Opening Keynote & Future Vision
Product Roadmap
Customer Panels
North America – How We Got Here: Journey of an Industry Leader
Europe – Why Reputation Matters
Breakouts
North America
Europe
Google Feature - Messaging: Why It’s Important and How It’s Changing the Customer Experience
Forrester Feature - Why Harnessing Unstructured Data is the Next Frontier for Customer Experience Programs
CEO Closing featuring Doug Zarkin, CMO of Pearle Vision - Data in the Wild: The Next Generation of Feedback
Europe - Closing featuring Adrian Swinscoe - How Digital Trends Are Impacting The Customer Experience
Sign up for a Reputation Platform Demo
See first-hand how you can use Reputation to accelerate growth and enhance customer experiences you deliver across your organization. We will cover a wide range of Reputation’s capabilities including how to:
- Rank ahead of your competition in search results.
- Generate more positive reviews to boost your star ratings.
- Engage your social audiences across many locations at once.
- Collect meaningful customer feedback to improve your brand.
Resources & Materials
Rep Score Portal
Meet Reputation Score – the only metric that goes beyond ratings & reviews. See Reputation Score in action by exploring dealerships, apartments, and hospitals near you.
Forrester
Download Forrester’s Opportunity Snapshot to understand more about the power of unstructured feedback. The study takes aim at the power and promise of harnessing “data in the wild” and includes insights from 152 digital marketing or customer experience professionals. Of note, the study found that 70% of CX and marketing decision-makers believe unstructured data is important in meeting CX goals, but they are struggling to collect that data and act on it. – Leave-behind document reference by Faith Adams
Take a walk through Faith Adam’s, Senior Analyst at Forrester, deck on why harnessing unstructured data is the next frontier for customer experience programs. She dives deeper into her opinion and findings from her interview with Reputation’s CMO, Rebecca Biestman.