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Welcome to Conference

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Follow Us Transform'20 Virtual that went live May 21, 2020

Explore the Session Summaries

Transform’20 Went Virtual – our online event for digital marketing and CX leaders in any industry, from Healthcare to Automotive to Property Management and more. You’ll gain invaluable insight into how you can get found and chosen online, and make targeted improvements to your customer’s experience that drive revenue.

But First, See the Product in Action

Join us as our product specialists take you through's updated and cutting-edge platform for RXM.

A showcase of our platform capabilities to help your organization get found, get chosen, and get better. Each 45-minute session is hosted by a Solution Engineer who will recommend solutions to empower the voice of your customer, amplify your reputation, and drive revenue.

Automotive Session

How Dealers Can Survive & Thrive with a Reputation Strategy - A Holistic Approach to Reputation Management

Nissan is currently ranked #1 in’s 2020 Automotive Reputation Report: The Race to the Top. How did they get there?

Healthcare Session

Emerging from the Pandemic: Strategies for immediate patient volume growth in person and virtually

As the country begins to reopen after shelter-in-place orders, health systems must navigate how to open their doors to patients — both in person and virtually.

Property Management Session

Why Reputation Matters for Property Management: Making your Brand and Locations Stand Out

Comprehensive reputation management is critical now more than ever.

Cross-Industry Session

Supercharge Your Online Presence with Reviews and Surveys

Find out how you can provide a better customer experience while dramatically improving your online presence.

A Special Report for Transform’20

Google My Business Views and Clicks: A Rebound during COVID-19

Read our new report to understand how COVID-19 has affected a critical element of your reputation: your Google My Business (GMB) listing.

A GMB listing is an influential source of customer reviews — and it’s also the single-most important factor influencing how findable a location is when people do searches. So it’s important that you understand how people have been interacting with your GMB listing during the pandemic. And it’s essential that you know what is happening to GMB listings as America slowly opens up its brick-and-mortar economy.

We examined more than 81,000 GMB listings across multiple industries and geographic locations. We looked at metrics such as GMB views (a measure of someone’s interest in a business location) and actions such as GMB clicks for driving directions. Download our report to learn:

  • How COVID-19 affected GMB performance in March and April.
  • Why GMB performance is turning around for many industries.
  • What you should do to keep your GMB listing up to date.
Sign -Up for University Training and Get PowerUp Certified

University Training

Already a customer and ready to jumpstart your skills – and boost your Reputation Score? Join us for our Reputation University course — an intensive half-day of training that will instantly turn you into a power user.

PowerUp will help you move beyond the basics and learn how to add significant value to your marketing efforts by leveraging the full capabilities of the platform. The curriculum is phenomenal, and our expert instructors will help you to turn your company’s vision into actionable tactics to increase online engagement, conversion and loyalty.